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PRICES
Prices have to be meant included of VAT. In case of purchases made by people living outside EU, prices can be burdened - according to national laws – by custom duties and other taxes that cannot be charged to Sorma anyway. This costs have to be paid from the purchaser to the forwarder at the moment of picking up the goods.
PAYMENTS
Goods are paid for on-line by credit card. Remember that during the payment procedure, items of financial information - namely credit card number or expiry date - are handled and processed directly by the relative banking circuit. In addition, all information of a confidential nature is transmitted in code using an encryption protocol. Accordingly, no financial information is transmitted to SORMA, or to any agency other than the reference bank.
Sorma uses the Services provided by PayPal (Europe) S.à.r.l. & Cie, S.C.A. for handling payments.
PayPal (Europe) S.à r.l. & Cie, S.C.A (R.C.S. Luxembourg B 118 349) is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in Luxembourg.
Buyers can get more information on the services given by Paypal, connecting to website http://www.paypal.com/it
CHARGING
The amount for the order will be charged only after shipment has taken place.
RIGHT OF WITHDRAWAL
Purchases made on our site are regulated by Legislative Degree n° 185 of 22/05/1999, governing distance selling, in cases where goods are delivered to the address of the purchaser or to a P.O. Box etc., given that such purchases are completed off the business premises. The importance of the regulation in question lies in the fact that the purchaser has the right of withdrawal.
WHO IS ENTITLED
European law states that the right of withdrawal can be exercised only by individuals (consumers) acting for purposes definable as other than the purposes of their trade or business. Accordingly, the right of withdrawal cannot be exercised by corporate bodies, or by individuals acting for purposes connected with a trade or business. Similarly, right of withdrawal cannot be exercised in the case of purchases made by dealers or by buyers purchasing goods on whatever basis for resale to third parties.
WHAT IS INVOLVED
The consumer can withdraw from the purchase contract within a period of 10 working days from taking receipt of the goods and return the unwanted item/s to the vendor, who will refund the price of the returned goods. It is understood that in the case of special promotions, where the purchase of a given item is linked to another item offered at a much reduced price, or effectively at no charge, right of withdrawal can be legitimately exercised only by returning both of the items making up the purchase, as the promotional item remains linked to the normally priced item even if this same item is unwanted.
EXCLUSIONS
Right of withdrawal is not applicable to audiovisual products or computer software delivered sealed and subsequently opened by the consumer.
PROCEDURE
Before contacting SORMA Customer Service, the following documents and details should be made ready:
- original invoice (indicating order number, invoice number, customer code);
- in the case of a partial return, the original invoice, plus the item code/s of the product/s;
- details of the bank to which the refund will be transferred (CIN - ABI - CAB codes, Current account i/d of the invoice addressee, composed of 12 alphanumeric characters).
With these items of information to hand, the purchaser can contact SORMA Customer Service, who will explain the withdrawal procedure and at the same time give authorization for the return of the products. The procedure, briefly, is as follows: a signed written communication must be sent by letter, or faxed to +39-041-952071, stating the intention to exercise the right of withdrawal and indicating all of the above noted details (order number, invoice number and customer code, item code of the product/s being returned, bank details).
HOW GOODS ARE SHIPPED TO SORMA (RETURNS)
Having activated the withdrawal procedure, the original pack containing the product/s must be enveloped in a suitable box or wrapping, such as will ensure it cannot be damaged, marked, written on or altered in any way. SORMA reserves the right to refuse goods that are returned without the aforementioned procedure being observed.
Goods must be dispatched at the purchaser's expense to the address indicated by SORMA. Should the item/s arrive at the SORMA address in a damaged condition, SORMA will be entitled to refuse acceptance.
The number and year of the order must be noted in a clearly visible position on the outer wrapping of the shipped items. Items shipped without the order number indicated on the pack will not be accepted by SORMA, but returned to the sender at the sender's expense. SORMA will make no refund in respect of returned goods until the goods have been received.
HOW LONG BEFORE RETURNED GOODS ARE REFUNDED
No later than 30 days after the returned goods have been received, SORMA will credit the customer's account with a sum corresponding to the value of the goods indicated in the invoice. The amount credited will not include the cost of shipment, in accordance with section 5 para 6 of Legislative Decree 185 dated 22/05/1999.
Important: SORMA will be at liberty to refuse acceptance of components or products that have been shipped without the original packaging, accessories and manuals.
REPLACEMENT OF PRODUCTS
The procedure for replacing products shipped in error can be activated when a product dispatched by SORMA is different to the product ordered by the customer, and therefore not indicated in the customer's order. The procedure can be activated within 8 calendar days following delivery of the goods.
The replacement service can be activated by contacting SORMA Customer Service. The costs of shipment are met by SORMA, and shipment must be made using a SORMA APPROVED CARRIER.
The item must be returned in the condition in which it was delivered, that is to say with no marks or writing on the pack, and without having been opened or used in whatever manner.
Should the item indicated in the invoice be no longer available, SORMA will arrange for a Credit Note to be issued, and order the bank transfer of the credited sum to the customer's current account. The amount of a credit note, if issued, and of the relative bank transfer, will be calculated taking account of any discounts and promotions indicated in the invoice.
DELIVERY OF PRODUCTS
Products are delivered by the Carrier or the carrier's agent to the address indicated by the customer, which cannot be altered or changed once the order has been sent. On taking delivery, the customer must check the integrity of the pack containing the Product; should any abnormalities be noticed, these must be pointed out to the carrier or delivery agent immediately.
FAILED DELIVERY
Should the Carrier delivering the goods not find anyone at the address indicated, an advice note will be left indicating when the call was made. The Carrier will make a further attempt to deliver the goods on the next day; if delivery cannot be made on this occasion either, a FAILED DELIVERY is reported. In this situation the goods will be returned automatically to the sender and the customer has no grounds for complaint. Where products have been ordered and paid for, but could not be delivered, the customer can ask SORMA to have them re-delivered by writing to: SORMA SPA - Via Don Tosatto 8 - 30174 - Venezia Mestre.
Once the details of the transaction have been verified by SORMA, the products can be shipped again to the customer, after all additional forwarding expenses have been paid in advance.
PRIVACY
Buying through this website, you are accepting the usage and dealing of personal information at the sense of section 13 of Legislative Decree 196 dated 30/06/2003 Personal Data Protection Code.
. Purposes of data handling:
Personal Data will be handled in compliance with the above mentioned decree for the following purposes: 1) compliance with legal, regulatory and community law obligations in the field of taxation and accounting (e.g. invoicing, bookkeeping etc); 2) compliance with obligations and execution of rights deriving from the with you stipulated contract, also by means of mandataries in or out of court.
Handling of the personal data essential for the purposes specified in the above mentioned points 1) and 2) does not require the consent of the buyer ex section 24 letter a) b) c) d) f) of the Code.
. Handling processes
In relation to the above purposes, the personal data will be handled by means of filling on paper or on computer or telematic support, in compliance with current regulations, and in any case in such a way as to guarantee the safety and confidentiality of the data.
The handling of your data requires your consent. The refusal to give us your consent will make it impossible for our company to handle any commercial relationship with you.
The data will be handled for the entire duration of the established contractual relations and also subsequently, for the fulfillment of all legal requirements and in any case for the time not exceeding the purposes for which the data have been collected. After this time, said data will be destroyed.
. Rights as per Art.7 of the Legislative Decree 196/03
By means of a communication that has to be sent to the attention of the person in charge of Data handling c.o. SORMA SPA – Via Don F. Tosatto 8 – 30174 Mestre (VE) tel +39 041 2388911 fax +39 041 2388916, man can at any time exercise the rights listed at Section 7 of the Code, as for example: 1) to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form; 2) to be informed of a) the source, purposes and methods of the processing of the personal data, the logic applied to the processing, if the latter is carried out with the help of electronic means; of the identification data concerning data controller and data processors, of entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative; updating, rectification or, where interested therein, integration of the data; b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed; 3) to object, in whole or in part to the processing of personal data concerning him/her, where it is carried out for the purpose of commercial information or of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
Sorma Spa
Via Don F. Tosatto 8
30174 Venezia Mestre
Cap. Soc. €1.500.000 Int. Versato
Iscr. C.C.I.A.A. Ve 56533
Cod. Fisc. e P.IVA IT-00165680273
Tel. +39-041959179
Fax +39-041952071 |
